The Pentana Risk Support team access your site via a user account named ‘Admin, Admin’. We only access your site on request, to perform configuration work or provide assistance in response to tickets raised with us.
Managing Support Access
Support logins can be controlled via the ‘General’ Site Administration panel in Pentana Risk Browser. You will need Site Admin permissions to access and change any settings here.
Click on the ‘Go To..’ menu, and select ‘Site Admin’ from the menu. Select ‘General’ from the options.
The first option will be ‘Support Logins’.
If you select the ‘Support Login’ heading and select ‘Edit’ from the menu, a pop up box will appear. This will give you the option to enable or disable Support Logins.
If Support Logins are disabled, the support team will be unable to access your site under any circumstances.
Viewing Support Audits
Local Site Admin users will now be able to view all Admin, Admin actions through the site. This can be done via the normal Audit Trail both in the Browser and Classic applications.
To view these Audits, click on the ‘Go To..’ menu, and select ‘Site Admin’ from the menu.
Click on the ‘Audit Trail’ option, which will take you to the ‘Audit Trail’ notebook.
Select the ‘User’ filter, and search for ‘Admin, Admin’.
The other filters can be used to refine the Audit Trail further, if there is specific activity you would like to check.